FAQ

Booking Information

A tourism fee is additionally charged per person per each night of temporary accommodation at the property. Ukrainian citizens and permanent residents are charged 26,00 UAH per person per night. Foreign citizens are charged 65,00 UAH per person per night.

If you need to cancel a hostel booking, it’s necessary to contact the hotel administration.

If you`ve chosen to pay for your booking when you arrive, you can amend it by getting in touch with the hostel directly. If you paid for your booking in advance, the booking is non-refundable and cannot be cancelled or amended.-

Go to our offers page to find all our available promotions and discount codes.

Yes, for this you need to contact the administration.

Yes, you can pay cash in Ukrainian currency Hryvnya at check in. Just bear in mind you’ll need a debit or
credit card to guarantee your booking.

It all depends on availability. Get in touch with the hostel directly to check.

Reservations for 10 people or more will be considered group bookings. Special group terms and conditions will apply (please contact our team for more information).

We`ll always try our best to put you and your friends in the same room but its always depends on availability. Make sure you get in touch with the hostel before you arrive to make sure they know.

Yes, children and teenagers are welcome at Globe Runner, but they’ll need to be accompanied by an adult. Additionally, guests under 5 can only stay in our dorms if they are part of a group that has booked out the entire dorm room and each member has the required documentation outlined above. Have a look at our age policy for more details. Children over 6 years old can stay in dorms only if they are accompanied by an adult and have a separate fully-paid-for bed.

Babies aged 2 years and younger can stay for free with their parents in private rooms. You can request for a baby cot before arrival, subject to availability. Simply get in touch with the local team.

Arrival and Check-In

Check-in is any time from 15:00 and check-out is before 11:00. Full details can be found in our terms and conditions. Our reception is open 24 hours a day, in case you arrive early and want to drop off your luggage.

Sure. Our reception is open 24 hours a day. Just let us know about it so we know you`re still coming.

Yes. We have a luggage room, where you may leave your luggage without any charges.

No. Unfortunately, we don’t.

We are open to our guests: 24 hours a day, 365 days a year. If you’re staying with us, you always have access!

Services at Globe Runner

Our private rooms, as well as our shared bathrooms, all come with hair dryers. Check in with the local team directly to find out more, and always feel free to ask at reception.

All of our private rooms come with towels. You can rent a towel from reception for a small charge.

All of our private rooms come with mini personal care products (shampoo, shower gel, body lotion and soap). Mini cosmetics are also available at reception for an extra charge.

Yes, to stay in a Globe Runner private room of any category with pets, you need to leave a deposit of up to 100 Euro at the reception.

Yes you can, but we recommend you let the local reception team know if you`re expecting a delivery. We don`t accept responsibility for lost or damaged packages.

Yes, we supply all your linen, bedding and pillows for all room categories.

Friends and family who live in the city or are staying at other accommodations are welcome in our public social areas.

Yes, We offer laundry facilities, for a small fee. For questions about specific prices and services, feel free to get in touch with the local team directly.

We have free lockers in all of our dorm rooms. You can bring your own padlock or rent one at reception

Of course! Make sure to tag us in all your posts!